Refund policy

Refund & Exchange Policy – bar3H Equine

 

Returns & Exchanges
  • We accept returns for non-custom items within 30 days of delivery.
  • Items must be unused, in original condition, and with tags/packaging intact.
  • Return postage is the customer’s responsibility unless the item is faulty or incorrect.
Exclusions
  • All sales are final on custom orders and sale items.
Tack Purchases
  • We want you to be 100% happy with your purchase.
  • If your tack item arrives damaged or faulty, please contact us immediately and we will work with you to resolve the issue.
  • Refunds are not available for:
    • Change of mind
    • Slight colour variations
    • Incorrect sizing

    • If you order the incorrect size, you are welcome to return the item for an exchange. Postage costs will be the customer’s responsibility, and an alternative colour may be supplied depending on stock availability.